Your information,
handled carefully.

While Bordoh Cleaning is not operating, the online booking form is disabled and does not collect or transmit information. General messages you choose to send by email, phone, SMS or WhatsApp are handled through the relevant communication service, not an offline website form.

When bookings open, the form will collect the contact, property and service details you provide so Bordoh Cleaning can assess, schedule and administer your request. Submitting the form will require consent to this privacy notice and to contact by email, phone, SMS or WhatsApp about the request.

Cloudflare hosts and secures this website. The former Workspace booking and automated messaging integration has been retired; this website does not forward requests to that system or send automated SMS or WhatsApp messages. Email, telephone and external messaging providers handle messages you choose to send directly through those services.

Information is used for customer service, quotations, bookings, job administration, invoicing, legal records, security and resolving disputes. It is not sold. Access is limited to authorised business personnel and service providers needed to operate these functions.

Records are retained only for operational and legal requirements, then deleted or anonymised when no longer required. You may request access or correction, or raise a privacy concern, by emailing info@bordohcleaning.com.au.

The website uses Cloudflare hosting, security and Web Analytics to help understand website traffic and performance. Technical information can include pages requested, browser and device information, request timing and network information. This release does not embed advertising pixels, social feeds or YouTube players. Social links take you to separate services with their own privacy practices.

If your browser supports offline storage, the website saves an allowlisted copy of public pages, images, styles and scripts on your device. It does not save booking details, private administration pages or API responses for offline use. Saved copies stop being served after seven days; browser storage can be cleared in your browser settings. An offline copy may not reflect the latest information.

The private website control room uses Cloudflare Access to verify the authorised owner's email and protect sign-in. Owner-created drafts, revisions, activity records and AI allowance records are stored in the separate Cleaning website database on Cloudflare. They are not published or included in offline copies. These records support editorial review, recovery, security and spending checks; this release does not automatically delete them on a fixed schedule. Retention needs are reviewed by the owner, and any removal must preserve the spending records needed to prevent allowance resets.

Encrypted recovery copies of the private website database are stored as private GitHub Actions artifacts with 30-day retention. These copies can include owner drafts, revisions, activity, website checks and AI allowance records. They are encrypted before upload; the encryption key is kept separately as a protected repository secret, not in the backup artifact or public website. Access is limited by repository permissions. Automated recovery tests decrypt copies in temporary memory, not on the public website. Backup expiry does not delete the original database records, which follow the separate retention practices described above. GitHub and other service providers may process information outside Australia.

When the owner enables private AI drafting and confirms a request, the website sends the owner's brief and writing instructions to OpenAI to prepare a journal or advertising draft. The owner must remove names, contact details, property addresses, access codes, payment details and other personal or confidential information first. Phone and email pattern removal is an additional precaution, not a guarantee of anonymisation. Visitor enquiries and booking records are not automatically sent to this feature. Generated text is saved privately for human review, not automatically published, sent to customers or used to launch advertising.

AI requests turn off OpenAI response storage, but this does not mean zero provider retention. OpenAI states that API content is not used for model training unless a customer opts in, and that abuse-monitoring logs may include request or response content and are normally retained for up to 30 days, with exceptions for legal or security requirements. Service-provider processing may occur outside Australia. Do not submit personal or sensitive information to the private AI drafting tool.

There is no public AI chat or automated service-decision tool on this website. Any future personal-information processing, advertising technology or AI customer workflow needs a review and an updated notice describing the actual arrangement before it is enabled. General journal material is not personalised professional advice.